Refund policy

Return, Exchange & Refund Policy

At Hazy Canvas, our customers always come first. Every artwork is created with care, and we want you to feel confident and comfortable with your purchase. If something does not feel right, we are here to help and guide you through the process.

Return and Exchange Window

Return and exchange requests can be raised within 3 days of delivery.
Items must be unused, in their original condition, and in original packaging.

How to Raise a Return or Exchange Request

Return and exchange requests can be submitted through the Orders page.

Customers who placed an order while signed in can raise a request directly from their account.

Customers who placed an order as a guest can access their order by signing in here. Simply enter the email address used while placing the order and you will receive a six-digit verification code via email. Once verified, you will be able to view your past orders associated with that email address and submit return requests for fulfilled orders.

If you are requesting an exchange, you may either reach out to us directly or raise a return request and clearly mention in the reason for return that you would like the item exchanged.

Once we receive your request, a member of the Hazy Canvas team will personally get in touch to understand the concern and discuss the best possible next step. You may be asked to share clear images or a short video over email so we can review the issue with care.

If at any point the process feels unclear, please reach out to us. We are always happy to guide you.

Damaged or Defective Products

If your order arrives damaged or defective, please raise a return request or contact us within 3 days of delivery.

After verification, we will arrange a pickup and process a replacement at no additional cost. Replacement orders are typically delivered within 7 to 10 business days.

Exchanges

For approved exchanges, we take care of the pickup and replacement at no additional charge, so the process remains simple and worry-free for you.

Refunds

All approved refunds are issued as store credit only.
Store credit can be used for future purchases on Hazy Canvas and does not expire.

Getting in Touch

For return or exchange related queries, customers may also reach out to us directly on:
contact@hazycanvas.com
+91 91482 89067 (Call or WhatsApp)

A Few Things to Keep in Mind

Minor color variations may occur due to screen settings, lighting conditions, or the nature of printed artwork. These are natural and are not considered defects.

Damage caused by misuse, mishandling, or improper care is not eligible for return or exchange.

While we do our best to ensure timely delivery, Hazy Canvas cannot be held responsible for delays caused by courier partners or incorrect address details provided at checkout.

We truly appreciate the trust you place in Hazy Canvas. If you have any questions or concerns, please reach out. We are always here to help and make things right.